Terms and Conditions

These terms apply to bookings, treatments and purchases from Biospheric, a beauty and wellness salon in central Southampton at Arena Offices, 1st floor, Threefield House, Threefield Lane, Southampton SO14 3LP. By booking a treatment or placing an order, you agree to them.

• A £30 deposit is required to secure a first appointment.
• The deposit is fully deducted from the price of your treatment.
• If you cancel or rebook with at least 24 hours notice, your deposit is protected.
• The deposit is forfeited for a no-show, or a cancellation made with less than 24 hours notice.
• Where a gift voucher is used, the £30 deposit value follows the same 24 hour policy.

Every treatment begins with a consultation so we can recommend what suits you. Results vary from person to person and depend on your skin, lifestyle and aftercare.

Our treatments are cosmetic and are not a substitute for medical advice or diagnosis. Please tell us about any health conditions, medications or allergies before treatment so we can keep you safe.

Prices are shown on our price list and include VAT where applicable. We take payment in the salon and, for the shop, securely online through our payment provider. We may update prices at any time, but changes will not affect bookings or orders already confirmed.

When you place an order you will receive a confirmation email. Your order is accepted when we send a dispatch confirmation. We deliver to addresses in the United Kingdom, usually dispatch within a few working days, and will let you know if there is a delay.

As a consumer you have the right to cancel most shop orders within 14 days of receiving the goods, under the Consumer Contracts Regulations 2013. To cancel, email us within 14 days and return the goods within a further 14 days, unused and in their original condition. We will refund the price of the goods and standard delivery within 14 days of receiving them back.

Some items may be excluded, such as supplements where a seal has been opened, for health and hygiene reasons. This will be made clear at the point of sale.

If anything arrives faulty, damaged or not as described, please contact us. You are entitled to a repair, replacement or refund under the Consumer Rights Act 2015.

The dermo-supplements we sell are food supplements, not medicines. They are not intended to diagnose, treat or cure any condition and do not replace a balanced diet or medical advice. If you are pregnant, breastfeeding, taking medication or have a medical condition, please speak to your doctor before use.

Gift vouchers are available for set amounts or towards any treatment. They cannot be exchanged for cash.

Nothing in these terms limits your statutory rights, or our liability, where it cannot be limited by law.

We may update these terms from time to time. The latest version is always on this page. For anything about your booking or order, contact us at contact@biospheric.co.uk or on +44 7480 895 999.