Privacy Policy

Biospheric is a beauty and wellness salon in central Southampton, founded by Marta Matuszewska. We are the data controller responsible for the personal information described in this policy.

You can reach us at contact@biospheric.co.uk or on +44 7480 895 999. Our salon is at Arena Offices, 1st floor, Threefield House, Threefield Lane, Southampton SO14 3LP.

• Contact details you give us, such as your name, email address, phone number and any message you send.
• Booking and consultation details, including information about your skin, health and medical history that you share so we can treat you safely. This is special category data.
• Orders from our shop, such as the items you buy and your billing and delivery address.
• Payment information, which is processed securely by our payment provider. We do not store your full card details.
• Information about how you use our website, such as pages viewed and approximate location, collected through cookies and analytics.

We use your information for the following purposes, each with a lawful basis under UK data protection law:

• To provide consultations and treatments and to keep you safe, on the basis of our contract with you and our legitimate interest in running the salon.
• To handle your health and skin information, on the basis of your explicit consent, used only to plan and deliver safe treatment.
• To take bookings and deposits and to process shop orders, on the basis of our contract with you.
• To reply to your enquiries, on the basis of our legitimate interest in responding to you.
• To send you offers or updates, only where you have asked us to, on the basis of your consent.
• To meet our legal, tax and accounting obligations, on the basis of our legal obligations.

Because some of our treatments depend on your skin and your health, we may ask about conditions, medications, allergies and previous treatments. We collect and use this information only with your explicit consent and only to advise on and carry out treatments safely. You can withdraw your consent at any time.

We only share your information where it is needed to provide our services. We never sell it.

• Our payment provider, to take payments securely.
• Delivery partners, to send your shop orders.
• Trusted suppliers who help us run the salon and website, such as IT, hosting and email providers, under appropriate agreements.
• Analytics providers, such as Google, to understand and improve our website.
• Authorities or professional advisers, where we are required to share information by law.

Our website uses essential cookies so it works properly and, with your consent, analytics cookies (Google Analytics) that help us understand how the site is used and improve it. No analytics cookies are set unless you accept them.

You can accept or decline analytics cookies through the banner on our site, change your choice at any time using the Cookie settings link in the footer, and control cookies in your browser settings.

We keep your information only as long as it is needed for the purposes above, including treatment records kept for your safety and any periods required by law, such as tax records. When it is no longer needed, we delete or anonymise it.

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information.
• Restrict or object to how we use your information.
• Receive your information in a portable format.
• Withdraw your consent at any time, where we rely on it.

To exercise any of these rights, contact us at contact@biospheric.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access.

Our services and shop are intended for adults. We do not knowingly collect information from children without the consent of a parent or guardian.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

If you have any questions about this policy or about your information, contact us at contact@biospheric.co.uk or on +44 7480 895 999.